White Papers

Creating engaging and informative content is a key requirement for marketers in the digital age. McGee-Smith Analytics has authored numerous white papers for solutions providers across the communications industry that explain technical topics with real world use cases and scenarios.

Five Tips for Mastering Digital Customer Service in 2016
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Want to Optimize Customer and Agent Journeys? Empower Supervisors

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Are You Really PCI Compliant?
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Perfecting the Art of Mobile Engagement March 2015
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How Omnichannel is Delivering on the Promise of Multichannel
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Contact Centre Applications for Microsoft Lync
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